Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Wordpress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hbplace.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@hbplace.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@hbplace.com
Not received the product but the store returned the value of masks. Recommend
All right. Received quickly and in perfect condition. Despite being in A state of alarm, I 've received it quite quickly. The rubber bands are fine and it fits perfectly. They can be used several times not as surgical ones.
Correct and as advertised, you can't always say the same. Fast shipping. Reliable store
I liked how each mask was wrapped in its own little package. It did take a long time with little progress shown in tracking. The product is good, the shipping tracking is terrible, will not buy from this site again.
The good quality product. The store took a long time to send them, took a month and 15 days to arrive, without any hint of tracking and the seller gave me no solution
I didn't come on time. Since it took a long time, it became irrelevant, especially not came, but the money was returned.
Thank the store to its availability, person courteous, precise and produced as described. Product shipped in Spain from a relative, delivered perfect, the next orders will be for me in Italy. Thank you. .. Thanks...
Perfectly packaged, very good quality.
Excellent, just like the pictures. He was delayed arriving. The tough packaging. They look good quality the elastic is soft
Good quality KN95 masks.
Ttty
Great product, recommend store! Well packaged, very good quality. A bit "small" for big faces but works as advertised.
Perfect masks, very safely and very well packed!! Great service with a fast delivery time. A reliable shop to visit again... .
Product as described, thank you
we just received our masks after 1 month and a half of ordering. it took really long time to arrive to USA but the product was well packed and looks really good quality.
100%. All as indicated
Accurate description, and dispatched very quickly, although global shipping conditions did mean it took a while to get to me.
I didn't receive package initially, after I filed a dispute, the company shipped my masks again with new tracking number and I just received them. Thank you.
great excellent thank you so much
Good quality and with official certification. They arrived in 15 days.
Nicely packaged with sealed plastic outside paper box. Ordered placed on May 6, received @US June 16/USPS delivery
Order received correctly, although, despite the logistical problems at this time, it's taken longer to arrive.
Parcel took 46 days to Italy with AE standard which is still acceptable considering that it was ordered during coronavirus outbreak. It contained 10 KN95 masks put in a single plastic bag inside of a cardboard box which was a little bent but honestly I don't care that much as long as the item itself is safe. The masks are high quality ones and unlike similar ones from other stores they fit perfectly your face and the stripes don't hurt you at all, also the fabric is much nicer to the touch. Their price is a bit higher compared to other stores but imo it's totally worth it, 9/10.
masks as described. good quality. $2 is a good price. 1 month shipping, not bad because of coronavirus. i ordered 40 more. Reliable source. Thank you so much !!
Product is as described. Shipping to US took nearly 5 weeks, but the store is not to blame. It was accepted by airline within 2 days of the order.